Position title
Connect Wise Administrator
Description

The Connectwise Administrator will have primary responsibility for managing our Connectwise application environment to include Manage, Screenconnect and Automate functions.

Responsibilities
  • Work within a team and communicate\document effectively
  • Document internal and client processes\procedures related to: Standard Operating Procedures, Work Instructions, Change Management, and Knowledge base articles
  • Document all time utilizing the Connectwise Manage ticketing system
  • Account administration, managing interfaces between Business Unit Operations
  • Script writing
  • Report building/writing/analytics and manage security updates
  • Manage systems automation & enhancements keeping all components up to date
  • Manage endpoint patching of workstations and server operating systems and third-party applications
  • Create new scripts to automate client management tasks such as auto-remediation of issues on endpoints and software installation
  • Manage Automate integrations with other tools
Requirements
  • Prior experience working at a Managed Service Provider (MSP)
  • A solid technical background across the entire IT Infrastructure / Managed Services technology stack
  • 3-5 years’ of ConnectWise Manage and Automate experience and a deep understanding of the product architecture, as well as the database
  • Experience with ConnectWise Automate scripting, ConnectWise Manage Databases and Microsoft SQL
  • Command of PowerShell to supplement ConnectWise Automate scripting
  • Excellent oral and written communication skills
  • Must be available (on-call) during non-work hours
  • Must be very proficient at Microsoft SQL
  • A can-do customer service attitude with good tech-to-lay person communication skills
  • Familiarity with the following third-party apps is a plus: PAX8, Brightgauge, ConnectBooster, Auvik, MSPCFO, and/or Avalara
Employment Type
Full-time
Working Hours
US shifts (6:30pm – 3:30am)
Job Location
Plot No 14 , Rohini Layout, Madhapur, Hyderabad, Telangana, Telangana, 500018, India
Date posted
Jan 27, 2022
Valid through
Aug 31, 2022
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Position: Connect Wise Administrator

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