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You will head the Sales and Customer Service Operations and part of the core team. You will also be leading the team for inside & outside sales and customer support and vendor management team and looking after complete B2C sales of the company.
- Sales & Conversion - Lead the sales-ops team and efforts at Brick&Bolt. Inside and Outside sales experience. Meet customers in person whenever required and move them forward in the conversion pipeline.
- Customer Operations - Leading customer operations efforts to make it efficient and effective.
- Consistently outperform sales and revenue goals through the development of aggressive and successful business initiatives.
- Manage other sales operations functions, such as sales forecasting, sales activity reports and productivity
- Process Oriented - Data centric in approach and come up with smart & efficient processes for amazing customer experience.
- Tracking - Tracks each service request and makes sure that the same are converted into projects.
- Team Management - Lead a team of individuals consisting of sales professional, business development, customer support folks.
- Work with the products team to improve the CRM interface and interfaces for customers.
- Demonstrates high level of integrity, and strong work ethic.
- Sense of scrappiness, high energy levels and do whatever it takes to creatively and effectively achieve your goals
- Strong analytical and advanced decision making skills
- Grad or Under-grad from- IITs, IIMs and other premier institutes
- Minimum 5 years of experience
- Past experience in customer operations and sales.
- Past experience working in construction or real estate domain is preferred.
- Amazing communication skills