• Administer, troubleshoot, and support Catchpoint Salesforce platform and related third party app integrations e.g., HubSpot
• Act as a Salesforce Administrator and resolve Salesforce support tickets in a timely manner, set realistic expectations, maintain ticket hygiene, and communicate clearly with internal customers.
• Manage and track the status of Change requests throughout the lifecycle, enforce and redefine, as necessary.
• Perform core admin tasks which includes security and user management, license optimization, process automation, data management, and exception monitoring (runtime, Apex CPU limits)
• Historical & outdated data cleanup: dashboards, workflows, process builder, permission sets, etc.
• Work cross-functionally with Sales, Marketing, and Finance to understand pain points and build scalable solutions to increase efficiency.
• Absorb new product and technical capabilities from Salesforce & other tools during new product releases to enhance efficiency and productivity.
• Administer and configure Salesforce as necessary and provide technical production support to the organization.
• Create documentation of any business rules/transformations/issues and resolutions.
• Identify, diagnose, and report technical problems, escalate and track problems appropriately.
• Participate in the change management process. Drive communication efforts across relevant stakeholders.