Position title
Training Manager
Responsibilities
- Excellent Domain Knowledge - Must have at least 5 years of experience.
- Ability to work in different shifts (UK/US hours) with staggered offs as per client requirement. Exceptional communication and interpretation skills.
- Experience in client facing role with very good English language knowledge (B2B and B2C).
- Deep understanding of the different aspects of BPO business–SLA, Baselining, QA, Training MIS.
- Excellent project management skills applied to wide range and number of project types, complexities, domains, and geographies.
- Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma - Yellow/Green Belt.
- Good knowledge of MS Project and MS Visio (process mapping methodologies).
- Strong analytical skill- ability to work with huge volume of data using statistical tools.
- Experience and understanding of travel or tour operator business.
- BB certification is preferred / not mandatory.
Qualifications
Bachelor's degree in any field. Master’s degree is a plus.
Hiring organization
Pulse HRM
Employment Type
Full-time
Job Location
Goa
Working Hours
UK and US Shift
Date posted
May 29, 2025
Valid through
June 30, 2025
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