Position title
Operations Executive (Ticketing)
Description
Title: Operations Executive (Ticketing).
Business Unit: Business Support Service (BSS).
Reporting To: Team Leader.
Job Type: Work from office.
Location: Panjim, Goa.
Responsibilities
- Monitor and manage all client pseudo' queues to ensure timely and accurate processing of tasks.
- Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.
- Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.
- Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.
- Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
- Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.
Qualifications
- A good grasp on English, with excellent communication skills.
- Proficiency in using Global Distribution Systems (GDS) and experience with airline ticketing systems.
- Knowledge of airline ticketing procedures and regulations is a plus.
- Should be an effective team contributor with good interpersonal skills.
- Analytical approach to work and attention to detail and accuracy.
Additional/Preferred Skills - Air fare ticketing Background.
Education
Graduate or Degree holder in any field preferably:
- Bachelor of Commerce.
- Bachelor of Travel and Tourism Management.
- Bachelor of Arts.
- Bachelor of Business Administration.
Hiring organization
Pulse HRM
Employment Type
Full-time
Job Location
Goa
Date posted
October 25, 2024
Valid through
November 29, 2024
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