Position title
Training Manager
Responsibilities
  • Excellent Domain Knowledge - Must have at least 5 years of experience.
  • Ability to work in different shifts (UK/US hours) with staggered offs as per client requirement. Exceptional communication and interpretation skills.
  • Experience in client facing role with very good English language knowledge (B2B and B2C).
  • Deep understanding of the different aspects of BPO business–SLA, Baselining, QA, Training MIS.
  • Excellent project management skills applied to wide range and number of project types, complexities, domains, and geographies.
  • Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma - Yellow/Green Belt.
  • Good knowledge of MS Project and MS Visio (process mapping methodologies).
  • Strong analytical skill- ability to work with huge volume of data using statistical tools.
  • Experience and understanding of travel or tour operator business.
  • BB certification is preferred / not mandatory.
Qualifications

Bachelor's degree in any field. Master’s degree is a plus.

Employment Type
Full-time
Job Location
Goa
Working Hours
UK and US Shift
Date posted
May 29, 2025
Valid through
June 30, 2025
PDF Export
Export as PDF